Magdalena Morey - Shipping and Returns

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In order to keep things as simple as possible for you, the buyer, the price stated for each item available on my main webshop is the total price payable and includes shipping worldwide (excluding countries that I am not allowed to ship to due to international sanctions) and VAT (where payable). 

If you are ordering a commissioned piece, shipping is free up to a maximum side length of 100cm. Beyond that we (client + artist) will discuss shipping and if we decide that a wooden crate is required, I ask for 50% of the costs to be covered by the you, the client.

The standard legal bits and pieces:

  1. The product will be shipped as soon as possible after payment has been confirmed.

  2. For artwork purchased from countries within the EU, as defined by EU law, a 14 day cooling off period exists during which time the artwork may be returned for any reason, in it's original condition and packaging, and a refund issued. The shipping and insurance costs associated with returning an artwork are the responsibility of the purchaser.

  3. Any defects or significant discrepancies between the advertised product and the product received must be reported within  7 days of receiving the product. 

  4. If a significant defect or discrepancy is reported within 7 days, I will make all efforts to repair or rectify the issue as necessary. If this is not possible, a full or partial refund will be offered, depending on the issue.

  5. If the paintings are damaged in transit, please let me know immediately to arrange collection (at my cost) and repair (if possible) or to arrange for a refund if repairs are not possible. 

  6. For shipments to destinations outside the EU, the cost of any relevant import duty and taxes shall be borne by the buyer.

Please note that points 2 and 3 do not apply to commissioned works or digital products.

Shipping and Returns