Shipping and Returns
In order to keep things as simple as possible for you, the buyer, the price stated for each item available directly from studio includes shipping worldwide. This covers the full cost of packaging, courier fees and artwork insurance until the package has been signed for by the receiver.
PLEASE NOTE that the purchaser is responsible for paying any import charges/duties/taxes.
Minimum order value:
To the UK: Due to the new tax laws implemented with Brexit, any shipments to the United Kingdom must be a minimum total value of €175.
To the rest of the world: minimum order value of €100.
Any orders placed that are lower than this will be cancelled and refunded.
If you are not happy with your artwork for any reason, you have 14 days from its delivery date to arrange for it to be returned in its original condition and packaging.
A full refund of the original amount paid for the artwork will be issued upon receipt and inspection for damage. If the painting has been damaged but not reported upon its arrival, deductions will be made from the refunded amount to cover the cost of repair.
Important: if your painting was damaged in transit, all damage must be reported immediately. The paintings are fully insured whilst in transit and details will be given regarding what information is needed.
If you are ordering a commissioned piece, shipping is free up to a maximum side length of 100cm. Beyond that we (client + artist) will discuss shipping and if we decide that a wooden crate is required, I ask for 50% of the costs to be covered by the you, the client.
The standard legal bits and pieces:
The product will be shipped as soon as possible after payment has been confirmed.
Any defects or significant discrepancies between the advertised product and the product received must be reported within 7 days of receiving the product.
If a significant defect or discrepancy is reported within 7 days, I will make all efforts to repair or rectify the issue as necessary. If this is not possible, a full or partial refund will be offered, depending on the issue.
If the paintings are damaged in transit, please let me know immediately to arrange collection (at my cost) and repair (if possible) or to arrange for a refund if repairs are not possible.
For shipments to destinations outside the EU, the cost of any relevant import duty and taxes shall be borne by the buyer.
Please note that points 2 and 3 do not apply to commissioned works or digital products.